Company Summary
Experts in Retail Design, shopfitting and POS
The Role
Reporting into the Account Director, the Account Manager maintains and expands client relationships, ensuring service excellence.
This role is critical in maintaining the delicate balance between client satisfaction, internal coordination, and business growth.
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This role is critical in maintaining the delicate balance between client satisfaction, internal coordination, and business growth.
01 Responsibilities
CLIENT ACCOUNT AND RELATIONSHIP MANAGEMENT:
\- Oversee the management of key business client accounts.
\- Focus on driving organic growth within these accounts through regular meetings and interactions.
\- Support the Account Director with the Customer pitch, tender and RFI (request for information) process.
\- Ensure adherence Critical Path Analysis (CPA) is consistently met and maintained.
\- Obtain written approvals from clients and retailers and ensure accurate capture of project costs.
\- Work closely with clients to thoroughly understand their needs.
\- Facilitate clear and consistent communication between the client and Impact.
\- Work with the Account Director to exceed client needs and proactively offer commercial solutions.
\- Ensure client satisfaction by delivering high quality service levels and that all projects are delivered on time and to the brief.
\- With support from the Account Director, inform clients on issues or concerns which may impact the client relationship to offer solutions and manage client expectations.
INTERNAL COLLABORATION AND BRIEFING:
\- Working with Account Executives and work in collaboration with Project Management and other internal teams to ensure seamless project execution in line with the Critical Path Analysis (CPA).
\- Work in close collaboration with Operational and Production departments to guarantee timely and quality project execution.
\- Ensure clarity of project briefs at every stage.
\- Working with the Account Director provide accurate competitive project quotations to win business and maximise profit, ensuring all project costs are accurately captured.
\- Obtain written approvals from clients and retailers throughout the project lifecycle.
COLLABORATION WITH MARKETING:
\- Provide insights and feedback on new business development initiatives that support the Sales Strategy.
\- Work closely with Senior Marketing Manager to provide regular marketing content aligned with client needs and interests.
SALES FORECASTING, REPORTING, AND INTERNAL SYSTEMS/PROCESSES:
\- Update sales forecasts weekly to ensure accurate reflection of progress is communicated regularly to the wider business.
\- Ensure all information is continually up to date within Shuttleworth; quantities, delivery dates, quoted prices, product group and purchase order numbers.
\- Ensure all projects have an accurate purchase order number prior to proceeding to production, and all projects are invoiced on delivery.
Apply Now
\- Oversee the management of key business client accounts.
\- Focus on driving organic growth within these accounts through regular meetings and interactions.
\- Support the Account Director with the Customer pitch, tender and RFI (request for information) process.
\- Ensure adherence Critical Path Analysis (CPA) is consistently met and maintained.
\- Obtain written approvals from clients and retailers and ensure accurate capture of project costs.
\- Work closely with clients to thoroughly understand their needs.
\- Facilitate clear and consistent communication between the client and Impact.
\- Work with the Account Director to exceed client needs and proactively offer commercial solutions.
\- Ensure client satisfaction by delivering high quality service levels and that all projects are delivered on time and to the brief.
\- With support from the Account Director, inform clients on issues or concerns which may impact the client relationship to offer solutions and manage client expectations.
INTERNAL COLLABORATION AND BRIEFING:
\- Working with Account Executives and work in collaboration with Project Management and other internal teams to ensure seamless project execution in line with the Critical Path Analysis (CPA).
\- Work in close collaboration with Operational and Production departments to guarantee timely and quality project execution.
\- Ensure clarity of project briefs at every stage.
\- Working with the Account Director provide accurate competitive project quotations to win business and maximise profit, ensuring all project costs are accurately captured.
\- Obtain written approvals from clients and retailers throughout the project lifecycle.
COLLABORATION WITH MARKETING:
\- Provide insights and feedback on new business development initiatives that support the Sales Strategy.
\- Work closely with Senior Marketing Manager to provide regular marketing content aligned with client needs and interests.
SALES FORECASTING, REPORTING, AND INTERNAL SYSTEMS/PROCESSES:
\- Update sales forecasts weekly to ensure accurate reflection of progress is communicated regularly to the wider business.
\- Ensure all information is continually up to date within Shuttleworth; quantities, delivery dates, quoted prices, product group and purchase order numbers.
\- Ensure all projects have an accurate purchase order number prior to proceeding to production, and all projects are invoiced on delivery.
02 Knowledge
2+ years Experience in an Account Management role within retail display sector or related industry, including account and project management.
\- Familiarity with production processes in the retail display industry.
\- Proven track record in client growth.
\- Bachelor's degree in Business, Marketing, or a relevant field/equivalent is a plus.
\- A good understanding of the retail sector and its dynamics.
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\- Familiarity with production processes in the retail display industry.
\- Proven track record in client growth.
\- Bachelor's degree in Business, Marketing, or a relevant field/equivalent is a plus.
\- A good understanding of the retail sector and its dynamics.
03 Experience
-Proficiency in sales forecasting
\- Able to demonstrate sales and negotiation skills to meet and exceed targets.
\- Excellent organisational abilities.
\- Strong communication, presentation, and relationship-building skills.
\- Team player with a collaborative approach to business growth.
Apply Now
\- Able to demonstrate sales and negotiation skills to meet and exceed targets.
\- Excellent organisational abilities.
\- Strong communication, presentation, and relationship-building skills.
\- Team player with a collaborative approach to business growth.
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